Shipping policy
Shipping Policy
Last updated: May 24, 2026
Thank you for shopping with Aurelvox. We aim to provide a reliable and transparent shipping experience for all customers. Please read the following shipping policy carefully before placing an order.
Order Processing Time
All orders are processed within 2–3 business days after payment confirmation.
Please note:
- Orders are not processed or shipped on weekends or public holidays.
- If an order is placed during weekends or holidays, processing will begin on the next business day.
- In cases of severe weather, transportation disruptions, or other unexpected circumstances, shipping may be delayed until conditions return to normal.
Shipping Time
Estimated delivery time is 15–25 business days, depending on destination and logistics conditions.
Delivery times are estimates only and may vary due to carrier delays, customs processing, or other external factors.
Shipping Fees
- Orders over $30 USD qualify for free standard shipping on eligible products.
- Oversized or heavy items may require additional shipping fees based on weight and are not included in the free shipping offer.
All shipping costs (if applicable) will be shown at checkout before payment.
Order Tracking
Once your order has been shipped, a tracking number will be provided via email.
You can track your shipment using the following platform:
Please allow 2–5 business days for tracking information to become available after shipment.
Lost or Delayed Packages
If your package appears lost, significantly delayed, or tracking has stopped updating, please contact our support team.
We will work with the shipping carrier to investigate and resolve the issue.
Incorrect Address
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
Contact Information
For any shipping-related questions, please contact us:
Legal Representative: Yasmine Parker
Email: kemumayasmine@outlook.com
Phone: +1 843-829-7190
Business Address: 2318 Duckett St, Conway South Carolina 29526, United States