Refund policy
Last updated: May 24, 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at kemumayasmine@outlook.com. Please note that returns must be sent to the following address:
2318 Duckett St, Conway, South Carolina 29526, United States
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return-related questions at kemumayasmine@outlook.com.
Return Shipping Costs
Customers are responsible for paying their own return shipping costs.
However, if the item is received damaged, defective, or incorrect due to our error, we will cover the return shipping costs and provide a suitable solution.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may place a separate order for the new item.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the goods are shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved.
If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at kemumayasmine@outlook.com.
Contact Information
Legal Representative: Yasmine Parker
Email: kemumayasmine@outlook.com
Phone: +1 843-829-7190
Business Address: 2318 Duckett St, Conway, South Carolina 29526, United States